George Campbell
Dornoch Outdoor
Wallace Street
IV25 3PE
01862 810610
07740 589 717

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Purchasing and Returns

Guarantee  |  Faulty Goods  |  Unwanted Goods  |  Cancellations  |  Returns Insurance


Please make cheques or postal orders payable to: Dornoch Tool Hire.
Credit card transactions will show as Dornoch Tool Hire.
(Dornoch Tool Hire is the trading name of Dornoch Outdoor)

We are ultimately mail order or shop orientated business, this website is aimed at the mail order business, giving you the option of purchasing high quality products from your home.

When purchasing please make your order clear, we have downloadable order forms on the website for your use. You can mail, fax or telephone your orders to us. We do not recommend e-mailing your credit card details to us though. This site is not an on-line shop, you cannot buy on-line.

Our Mail Order Guarantee

We guarantee to refund in full, without question, the full purchase price of any item returned for any reason whatsoever. Provided the goods are returned in new condition, with all original packaging within 30 days of the invoice date. The bottom copy of the invoice must be returned with all goods for exchange or refund. Your statutory rights are not affected.  top

Faulty Goods Returns

Before returning any faulty item, please telephone us on 01862 810610, we will then decide whether to arrange collection or request that you return the goods. If the goods are found to be faulty then your postage costs will be reimbursed. When returning items please state clearly the problem on the bottom copy of the invoice. Please obtain a certificate of posting and adequate insurance in case of loss (we do refund insurance costs).  top

Unwanted Returns

Return postage costs for unwanted goods are the responsibility of the customer. Please obtain a certificate of posting and adequate insurance in case of loss or damage, this is in your own interest as the responsibility lies with customer on returning items.  top

Cancellation of Order

You have the right to cancel your order within 7 days without giving a reason. The 7 days starts the day after receipt of the goods. We will refund your money within 30 days of cancellation. Return of goods is at the customers expense. If goods are not returned by the customer then a deduction will be made to the refund amount to cover the direct cost of collecting the goods.  top

Returns Insurance

Where the customer is returning any item, regardless of condition or reason, insurance is recommended in case of loss and/or damage. It is the customers' responsibility to acquire adequate insurance.  top

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